Sales Manager | Camden Grandview/Dilworth/Cotton Mills

JOB DESCRIPTION

Job Summary

Camdenâ™s Sales Managers have overall responsibility for delivering sales excellence of their multifamily portfolio. Sales Managers foster a high-performing sales culture, create a sense of team purpose, motivation, and accountability. Sales Managers directly supervise the leasing team and serves as a driver to sales and revenue performance. With the support of leadership, Sales Managers train, develop, and empower leasing staff to achieve sales performance goals.

Essential Functions

• Oversee sales operations at one or more communities. Appropriately allocate resources to different communities based on business needs, including effectively scheduling team members to work at multiple communities.
• Collaborates with leadership to set goals to exceed net market rent, revenue, occupancy, new leases, renewals, and customer sentiment score.
• Motivates leasing team to capture all leads with a customer focused mindset and sets accountability for achieving sales goals.
• Develops, trains and manages a high performing team by creating a trusting work environment, promoting cooperation, recognizing team and individual efforts, coaching through challenges in real time, and supporting career path goals. Maintains an open-door policy to address employee issues and concerns.
• Proactively identifies opportunities and solutions to improve sales tools and processes; shares best practices with peers and leaders.
• Responsible to ensure company initiatives shared by support teams are implemented.
• Create weekly and monthly strategies to achieve portfolio goals by leveraging support departments and tools with a focus on underperforming metrics.
• Engages and promotes resident retention by being customer focused with a commitment to timely communication and by leveraging Camdenâ™s Loyalty Loop program.
• Empowers and trains leasing team to overcome objections related to sales, retention and customer service. Serves as a point of escalation for unresolved issues.
• Leads by example and contributes to Camdenâ™s commitment to create a great place to work and a culture of high employee engagement with a focus on our mission to improve lives, one experience at a time.
• Demonstrates exceptional ability to communicate and connect with team members including consistent and frequent one-on-one check-ins and sales team meetings.
• Maintain current knowledge and understanding of the industry, competition, and market and apply this knowledge to gauge the portfolioâ™s success to improve results and surpass competitors.
• Monitor customer relationship management tools and sales performance dashboards to improve sales and improve efficiencies and effectiveness.
• Timely complete administrative tasks, including system-based approvals.

Qualifications

• Minimum of two years of leasing experience in residential property management required; supervisory experience preferred.
• Ability to meet and exceed sales and customer service objectives.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Maintain professional demeanor during high stress situation.
• Self-motivated with the ability to take initiative without instruction.
• Ability to work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook.
• Must possess professional written and verbal communication skills.

And hereâ™s the fine print HR wants you to know:

• Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• Emotional stability and personal maturity are important attributes in this position
• Will be regularly called upon to work long hours and odd schedules (including weekends)
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town and /or overnight trips
• Attendance and punctuality is essential for success in this position
• Contact your HR team for the positionâ™s Physical Demands Analysis
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.

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