Resident Experience Admin

If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U. S. , Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.
Willow Bridge is currently hiring for an experienced Resident Experience Admin to oversee the coordination of marketing efforts and strategy at the site level. We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.

Willow Bridge Property Company Resident Experience Admin are dedicated to all branding, marketing and event activities at the site level in addition to leasing and sales.

• Assist team and Regional Marketing Director to create and/or implement the Community Marketing Plan.
• Assist in the creation and implementation of a monthly marketing calendar.
• Work with team to respond and work with Resident Surveys and applicable program (i.e. Ellis Resident Surveys or Kingsley CORE Survey Program).
• Work with team to respond positively to ALL online community reviews, using Chatmeter or other online platforms for new review alerts.
• Work with team to actively post on community Facebook, Google Plus, Instagram and other social media pages as directed by Regional Marketing Director.
• Ensure that community, model and amenity appearances sparkle and shine, working with team.
• Maintain Corporate Advantage Program, working with Regional Marketing Director.
• Review online ILS (Internet Listing Services) for community, ensuring accuracy and positive online appeal.
• Performing ongoing B2B (business to business) Relationship Marketing Program with local businesses, tracking on a monthly basis.
• Perform market studies as designated by Leasing Manager or Business Manager.
• Shop competitive properties in submarket at least once per year.
• Ensure collateral (brochures, business cards) are in good stock and positive appearance.
• Use Web2Print Social, if applicable, for collateral reordering and ongoing e-flyers.
• Must be willing to tour the property and lease apartments
• Assists with move-ins, process applications and leases.
• Maintain renewal spreadsheets.
• Coordinating resident needs such as guest suite bookings, apartment upgrades and other services.
• Other special projects as needed

• A high school education or equivalent is required (college hours preferred).
• Must be willing to work flexible hours/days.
• Must be able to live on site where required.
• Must have a current, valid driver’s license where required.
• (IL Residents ONLY) Must have a current Leasing License (minimum) or be willing to obtain one within 45 days of employment.
• Must be willing to work weekends.
• Must have clear understanding or be willing to learn various property management and/or marketing software.
• Able to tour community with clients, including walking the community and climbing stairs.
• Working knowledge of Word, Excel as well as Internet Explorer. Additional knowledge and comfort with Windows 7 preferred

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.