Multi-Site Assistant Community Manager

Elevate your Property Management career!  AMLI Residential has an exciting opportunity for a multi-site Assistant Community Manager at multiple luxury North Shore communities.   As the ACM, you will ensure the efficient operations of these communities under the direction of the property managers. Key areas include resident services, leasing and special projects.

Compensation and Benefits:

AMLI offers the following benefits to meet the needs of AMLI employees and their families:

• Competitive hourly rate, plus incentive plan and leasing bonuses
• Medical, Dental and Vision Coverage
• 401(k) Company Match
• Life Insurance, Long Term Disability, Short-Term Disability and Parental Leave
• Apartment Rent Discounts
• Tuition Reimbursement
• Time Off – Vacation, personal, sick and company holidays

Duties Include:

• Respond to all resident requests/complaints in a timely, efficient, and courteous manner in coordination with the Resident Services Group. This includes helping residents and prospects before, during and after leasing an apartment, utilizing AMLI Service Standards
• Assist the Community Manager in solving resident problems and on-going resident relations
• Analyze, assess, and follow up on surveys for overall customer satisfaction
• Act as a liaison between Maintenance and Management to ensure apartments are punched in a timely manner and ready for move-ins.  Work closely with maintenance staff on any maintenance related issues and follow up on service requests to ensure resident satisfaction
• Analyze monthly renewals, make personal renewal phone calls for follow-up and be the first point of contact in touch increase conversations.  Ensure to document in the activity notes.
• Support leasing staff as required; lease to qualified prospects by showing available apartments.  We expect you will still spend a good portion of your time leasing and sitting out front helping residents daily.
• Assist with orientation, training, and scheduling of office staff
• Proactive inspections and monitoring of property to identify potential risks or resident concerns.  Report to the Service Manager and/or Community Manager any unusual circumstances regarding the residents or the property  (may include balcony audits, parking audits, package audits)
• Responsible for the inventory and ordering of all necessary administrative supplies/coffee for the property
• Assist the Community Manager in designing and implementing a resident retention program, i.e., newsletter, social media/networking, resident referral program and/or resident activities
• Inspect models, office, and vacant units as necessary to ensure marketability. Ensure on-site office is organized and files are maintained as required
• Assist Community Manager with on-going projects at the community including capital projects

Requirements: We are looking for someone with two or more years related experience, HS/GED required, college a big plus. Experience working in the multifamily/apartment industry a big plus.

AMLI is a leader in sustainable LEED® & ENERGY STAR® certified luxury apartment communities. Many of our properties are located near public transportation and we offer pre-tax commuter benefits to all our employees.

AMLI is an equal employment opportunity employer that encourages personal and professional growth. We offer a competitive salary along with commissions, bonuses, housing discount and benefit and recognition programs. We have one of the best training programs in our industry. Come join our team of professionals and discover the boundless opportunities available at AMLI.

AMLI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.