Market Maintenance Manager | Mid-Atlantic Regional Office

Job Summary:

Camdenâ™s Regional Maintenance Managers are experts in the maintenance of multifamily communities and are dedicated to anticipating the needs of the portfolio while maintaining operations during crisis situations. The Regional Maintenance Managerâ™s focus is on companywide initiatives including scheduled maintenance, training, safety, code compliance, crisis response, rollouts of company initiatives, asset preservation, deductible reserve projects, and vendor management and will report directly to the National Maintenance Services Director. The ideal candidate will have the ability to lead with a customer focused attitude and team player mentality, committed to meeting goals while maintaining communication with regional and national corporate office staff, attending budget meetings, and maintain critical maintenance logs. Additionally, they will manage inspections and compliance requirements for the entire portfolio and will have the flexibility to directly manage the Market Maintenance Managers in their respective cities.

The ideal candidate is someone comfortable communicating with Regional Vice Presidents, peers, and community staff both maintenance, office, and Facilities. Organization, goal setting and communication are essential skills required of the position. Travel will be required as the position will oversee multiple cities and any additional compensation outside of wages will be subject to evaluation based on scheduled maintenance completion, variance to controllable budgets in R&M, Turnover, and any other category deemed pertinent to the role.

Essential Functions:

• Periodically complete written property safety audits and present findings to the RVP, DMâ™s, and NMSD as well as monitor audits and inspections from the MMS team.
• Oversee the MMS teams as they update all portfolio wide critical systems logs and inspections. Coordinate vendor services and ensure timely completion of annual inspections and repairs.
• Assist with input on annual Capex needs via communication with RFD/RFM.
• Provide market updates to the NMSD and outline potential risks and opportunities.
• Monitor expenses and provide guidance to MMS team as well as on site teams on corrective measures.
• May have direct involvement in new development or reposition of a community (i.e., market surveys/strategies, provide property management insight/input to construction team or contractor, acceptance walks, punch-out, etc.)
• Focus on portfolio wide initiatives. Frequent email and verbal communication with all on site teams is vital to the success of the program.
• Verify contracted vendor and in-house work is being completed on time. Manage Regional recurring contracts.
• Provide training to provide onsite and in class training as needed.
• Monitor the asset tracking log in One Site and spot check code compliance related items such as inspection dates and testing.
• Monitor manageable deductible reserve claims for possible trends and savings.
• Manage regional task force efforts such as Helping Hands.
• Direct support and procure supplies and PPE during crisis situations and provide guidance on spending throughout the process.

Basic Qualifications:

• High school diploma and some college or trade school preferred
• Computer knowledge including spreadsheet and word processing manipulation.
• Requires public contact and excellent interpersonal skills.
• 5-10 years of experience as a Maintenance Supervisor in the apartment industry
• EPA certification Type I, Type II, or Universal required; CPO certification
• Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment and other systems on community
• Must have certifications/permits required by city or state to perform job responsibilities
• Must have valid driverâ™s license and have dependable transportation
• Ability to travel two times per month
• Ability to work a varied schedule including weekends and holidays as required

Advanced Qualifications (Preferred):

• Experience negotiating 3rd party vendor contracts.
• Central systems background.
• Experience leading large groups, providing training, and managing expectations and workflow timelines.
• The RMM will have an active role in supporting each community in their home portfolio as well as monitor the responsiveness of the MMS.
• The RMM is tasked with identifying and communicating best practices amongst Camden and the portfolio and sharing this information with their team.
• Ability to read and speak multiple languages.

And hereâ™s the fine print HR wants you to know:

• Will be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment up to 50 lbs.), climbing ladders/stairs, and walking on rooftops.
• Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping and elbow motion).
• Must have normal range of hearing, vision, color discrimination and depth perception for proper operation of machines and equipment.
• Must be able to complete tasks wearing appropriate safety equipment (i.e., goggles, masks, gloves, etc.).
• Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, etc.
• Must be able to apply common sense understanding to carry out instructions and plans.
• Deals with standardized situations with occasional or no deviations from standard procedures.
• Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.). Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.).
• Will be exposed to some low-level noise when using power tools.
• Hazards can be minimized with proper lifting techniques, SDS and general safety training, and wearing of proper safety equipment.
• Attendance and punctuality is essential for success in this position
• Contact your HR team for the positionâ™s Physical Demands Analysis
• Position requires periodic travel by automobile to handle work-related activities

This job description is not an all-inclusive list of duties and responsibilities. Camden may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-related and consistent with business necessity and must be able to perform the essential functions of the position, with or without reasonable accommodations.

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