Credit and Collections Analyst

AMLI Residential is seeking a Credit and Collections Analyst who will play a crucial role in aiding the Credit & Collections Manager in maximizing application approval rates while minimizing bad debt and fraud risk. This role also involves providing support to corporate homes/short-term rental partnerships and assisting in maximizing collections on delinquency. This position will be based out of the Chicago or Dallas corporate office.

AMLI is a leading national owner, operator, and developer of luxury multifamily communities and is a wholly owned subsidiary of PRIME Property Fund managed by Morgan Stanley Real Estate. We are committed to protecting the environment through sustainable development.

Essential Functions:

Credit:

• Assist in the screening process as needed by managing the screening inbox/ticket system.
• Collaborate closely with the Credit and Collection Manager to offer support and relevant training.
• Aid in identifying, tracking, and communicating fraud trends across the portfolio and suggesting improvements to credit requirements, screening criteria, procedures, and screening systems.
• Assist in evaluating new tools to streamline processes, mitigate risks, and improve efficiency.
• Support in generating periodic reports on key metrics and review scorecard assignments.

Collections:

• Assist in reviewing and resolving pending collection disputes, providing missing documentation when needed for bad debt collection.
• Work closely with the Credit and Collections Manager to monitor compliance with collections policies, procedures, and results.
• Help maintain a log on approval overrides and decision criteria, providing support as needed.
• Assist in generating periodic reports on delinquencies and assessing the effectiveness of collection partner(s).

Corporate Housing:

• Support our corporate housing strategy and partner relationships by providing quotes, screening providers, and being a valuable accounting resource.
• Maintain current and relevant information and documentation on the corporate housing department’s page, including policies, approved provider status, and other necessary information.
• Assist Corporate providers, Help Desk, and the onsite teams with corporate provider portal troubleshooting.
• Aid with inbox inquiries and relevant training for corporate provider policy and procedure.
• Assist in preparing and executing preferred corporate housing contracts within AMLI-approved guidelines, when applicable, and ensure valid maintenance of corporate providers’ renter’s insurance.

Qualifications:

• High School diploma or general education degree (GED) required; Bachelor’s Degree is a plus.
• Minimum two years relevant property management experience, or equivalent, required.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Proficient in MS Office Suite, particularly Excel and PowerPoint.
• Knowledge of credit screening processes and fraud detection methods is a plus.

Compensation and Benefits:

• 35% – 45% rental discount at an AMLI apartment
• Medical, Dental and Vision Coverage
• 401(k) Company Match
• Life Insurance, Long Term Disability, Short-Term Disability and Parental Leave
• Tuition Reimbursement
• Time Off – Vacation, personal, sick, and company holidays

Join our team and be part of an organization that values teamwork, innovation, and continuous improvement. If you meet the qualifications and are excited about this opportunity, please apply! We look forward to meeting you!

AMLI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.